Zotero word plugin installed but not responsive

KevinRajao

Hi. I have zotero and its word plugin installed, but when I click on "Add/Edit Citation" for example, nothing happens. I don't know what to do or how to fix it. I tried to reinstall the word plugin but it doesn't work.

dstillman

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#no_response_from_plugin