Help Recovering Zotero Account (No Access to Old Email)

daphneandava
Hi Zotero team,

I previously had a Zotero account, but I no longer have access to the email address I used to register it. I would like to recover my account or at least regain access to the library I had stored there.

I can provide my prior email address.

Is there any way to verify my identity and transfer the library to a new account?

Thank you so much for your help!
  • dstillman Zotero Team
    Email support@zotero.org with details.
  • Yangjiayin
    Dear Zotero Support Team,

    I hope this message finds you well. I am currently signed in to my Zotero account on my Mac, but I cannot remember which email address I used to register/log in. It may have been a university email address that is no longer active.

    Could you please advise what I should do in this situation? If possible, I would like to confirm the email address associated with my account or update it to my current email address. And you can contact me with this account.

    Thank you very much for your time and assistance.

    Best regards,
    Jiayin
  • dstillman Zotero Team
    @Yangjiayin: Same answer as above.
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