connector fails (error occurred while saving) using "Embedded Metadata" on NiemannReports.org page

paregorios

MacOS 15.5 (24F74)

Zotero desktop 7.0.20

Tested in two browsers, same experience:
- Firefox 140.0.4 (aarch64) + Zotero connector 5.0.171
- Chrome 138.0.7204.101 (Official Build) (arm64) + Zotero connector 5.0.169

URL of page: https://niemanreports.org/npr-twitter-musk/

Debug IDs from Zotero Connector
- in Firefox: 791444041
- in Chrome: 917593516

Error popups:
- in Firefox: https://s3.amazonaws.com/zotero.org/images/forums/u465/2inpr6r961opvzoquk0p.png
- in Chrome: https://s3.amazonaws.com/zotero.org/images/forums/u465/9jwg476v4s8m7oqcf4ft.png

Name of the translator (same in both browsers): "Embedded Metadata"

dstillman

That page works for me. Can you provide a Debug ID (different from a Report ID, which you provided) from the Zotero Connector for reloading the page and trying to save?

Do other websites work for you?

paregorios

Sorry!

Debug IDs:
- Firefox: D1697061276
- Chrome: D335655985

paregorios

Other websites were working fine earlier, but now I see it's not working for any. E.g., same experience with https://www.nytimes.com/2025/07/10/us/politics/trump-birthright-citizenship-lawsuit.html?unlocked_article_code=1.VU8.yVq2.VkKeAN6v43JO&smid=url-share

dstillman

Right, you're getting a timeout for all save attempts.

(1)(+0007492): Error: HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms

Can you provide a Debug ID from Zotero for reloading the page and trying to save?

And after that you should try just restarting Zotero. If that doesn't help, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.

paregorios

I jumped the gun and restarted Zotero desktop before seeing your request for a Debug ID from Zotero itself. Apologies.

Restart of Zotero desktop resolved the behavior. I assume a plugin or something got confused.

Thanks very much for looking into this so promptly and effectively.