Upgrade StorageProblem with Saving Snapshots from beck-online
Hi,
I’ve been experiencing an issue since today (or possibly the past few days). I performed an update this morning, and since then I haven’t been able to save anything from www.beck-online.beck.de using Zotero. This is unusual because saving from Beck Online has always worked perfectly in the past.
Other websites are working fine, but whenever I try to capture a snapshot from Beck, the Chrome extension only displays a red "X Snapshot" message. I’ve checked Google and the forums but haven’t found a solution.
Any help would be appreciated.
Best regards,
D1863397200
I’ve been experiencing an issue since today (or possibly the past few days). I performed an update this morning, and since then I haven’t been able to save anything from www.beck-online.beck.de using Zotero. This is unusual because saving from Beck Online has always worked perfectly in the past.
Other websites are working fine, but whenever I try to capture a snapshot from Beck, the Chrome extension only displays a red "X Snapshot" message. I’ve checked Google and the forums but haven’t found a solution.
Any help would be appreciated.
Best regards,
D1863397200
Zotero 7.1-beta.41
Chrome 138.0.7204.93
Zotero Connector 5.0.169
Edit: This one (imported as a book) does not add a snapshot (but not red "X").
I tried both your first and second links, and I was able to save a snapshot without any issue. I also tested the third link (the one imported as a book), and as you mentioned, it doesn’t generate a snapshot — but it also doesn’t show the red “X Snapshot” error. So that seems expected behavior.
However, here is one link that consistently fails for me: this one. This one gets imported as an encyclopedia article, which is normal for legal commentaries like this. However, the Zotero Connector shows a red “X Snapshot” and fails to capture anything. I’ve attached a screenshot to show what it looks like.
https://s3.amazonaws.com/zotero.org/images/forums/u16457451/4xahomgo010askl3oobl.png
Because that page is behind a paywall, I also tried one of the publicly accessible links you shared, like this one, and I got the same red "X Snapshot" error, as shown in the second screenshot.
https://s3.amazonaws.com/zotero.org/images/forums/u16457451/zdb9f891r9vxnwmnd77r.png
Interestingly, today I tested the same Beck page on another computer that I used back in February. That computer is running an older version of Zotero (7.0.12), and there the snapshot works fine. On my main system I’m now using Zotero 7.0.19, and that’s where the issue started.
Do you know if it’s possible to install version 7.0.12 again in order to temporarily avoid this issue?
EDIT:
I found an older version of Zotero 7.0.12 via Google, and after uninstalling 7.0.19 and installing 7.0.12 on my current computer, the issue no longer occurs.
Something must have changed in the updates between 7.0.13 and 7.0.19 that prevents snapshots from being created for encyclopedia articles.