file sync error

lmccauley32
I have been getting a file sync error when I try to open up document attachments from our group library. I have tried multiple attachments and all of them have the same error. I upgraded to Zotero 7 and am having the same issue. I tried changing the location of my data folder and no luck. Any advice? My error report ID is 2075447954
  • dstillman
    edited 27 days ago
    Is this an institutional computer?
    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\locate"]

    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\GXDEHHUI"]

    [JavaScript Error: "Could not remove the file at C:\Users\[…]\Zotero\storage\SEFAEFL9"]
    Something appears to be preventing Zotero from deleting folders within its data directory. Usually this would be due to third-party security software interfering.
  • lmccauley32
    It is an institutional computer but I did ask other people using the same group library and also using an institutional computer and they still seem to be able to download the files. So I don't think that it was a security thing that has been recently installed?? I also tried to move the data folder to a new location to see if that would help and I get the same error.
  • dstillman
    edited 27 days ago
    You'd still need to ask your IT department. Zotero isn't able to delete totally different folders, in totally different parts of the code, so something outside of Zotero is preventing normal file operations from working.

    To be clear, this has nothing to do with group libraries, and it has nothing to do with an "institutional computer" in general — it's about something on your specific system. (Unclear if you mean someone else at your specific institution, but it doesn't really matter. This is an error from outside Zotero that we can't do anything about. Zotero needs to be able to remove folders within its own data directory.)
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