Zotero not working on Google Doc

sm_shefali · 2025-07-03T07:47:04+00:00

Hi, I am new to Zotero. I am writing because I have installed Zotero app and keep it open when I am working. However, everytime I try to use it on Google Docs, it remains stuck on "Zotero is updating your document, please wait...". How can I resolve this? It works perfectly fine on Microsoft Work on my desktop.

dstillman · 2025-07-03T07:50:38+00:00

Make sure you’re running the latest version of Zotero (Help → Check for Updates).

If you are, can you provide a Report ID from Zotero and a Debug ID from the Zotero Connector for reloading Google Docs and clicking Add/Edit Citation?

sm_shefali · 2025-07-03T08:55:10+00:00

Report ID - 1436917466

D1033103879

After going through other discussions on Zotero Forums, I went through the debugging process. And it did work for a brief minute. However, when I logged back in and tries again, it either gave the same output as mention in the preceding post or stayed blank.

adomasven · 2025-07-03T09:21:39+00:00

This is a Debug ID from Zotero. Could you provide a Debug ID from Zotero Connector (instructions available on the linked page)?

sm_shefali · 2025-07-03T09:26:38+00:00

D1873646830

adomasven · 2025-07-05T10:14:02+00:00

Do you see this issue with Zotero Beta? You can install it over or alongside your existing Zotero installation. Your data won't be affected.

sm_shefali · 2025-07-16T07:22:17+00:00

Hi I am facing the same problem again

sm_shefali · 2025-07-16T07:22:24+00:00

Please help

aborel · 2025-07-16T07:48:26+00:00

You didn't answer the question about the Zotero Beta. Can you check?

sm_shefali · 2025-07-16T07:57:09+00:00

ok. I will get back to you.