Zotero not working on Google Doc

sm_shefali
Hi, I am new to Zotero. I am writing because I have installed Zotero app and keep it open when I am working. However, everytime I try to use it on Google Docs, it remains stuck on "Zotero is updating your document, please wait...". How can I resolve this? It works perfectly fine on Microsoft Work on my desktop.
  • dstillman
    Make sure you’re running the latest version of Zotero (Help → Check for Updates).

    If you are, can you provide a Report ID from Zotero and a Debug ID from the Zotero Connector for reloading Google Docs and clicking Add/Edit Citation?
  • sm_shefali
    Report ID - 1436917466

    D1033103879

    After going through other discussions on Zotero Forums, I went through the debugging process. And it did work for a brief minute. However, when I logged back in and tries again, it either gave the same output as mention in the preceding post or stayed blank.

  • adomasven
    This is a Debug ID from Zotero. Could you provide a Debug ID from Zotero Connector (instructions available on the linked page)?
  • sm_shefali
    D1873646830
  • adomasven
    Do you see this issue with Zotero Beta? You can install it over or alongside your existing Zotero installation. Your data won't be affected.
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