an issue with the Zotero Connector

zzlb0224

https://s3.amazonaws.com/zotero.org/images/forums/u9480549/gyjomypryziy5pgp43li.png

Hi, I'm experiencing an issue with the Zotero Connector. The “Save to Zotero” button stays greyed out on many sites, including this one:

https://econtent.hogrefe.com/doi/10.1027/1864-1105/a000381

Clicking the icon does nothing, and there’s no popup asking “Is Zotero Running?”. However, Zotero is running, and visiting http://127.0.0.1:23119/connector/ping returns “Zotero is running”.

Here’s what I’ve tried:

Restarted both Zotero and the browser

Reinstalled the Connector

Disabled all other extensions

Checked extension permissions

Made sure Zotero is open before clicking the button

Nothing changes – the Connector remains inactive.

System details (please see below, or let me know what else is needed):
– OS: Windows 11
– Browser: Edge 125.0.2535.51
– Zotero version: 7.0.15 (64-bit)
– Zotero Connector version: 5.0.165

Is this a known issue with Hogrefe’s site, or is there something else I should try?

I’m happy to provide a Debug ID if needed—just let me know what steps to perform for logging.

Thank you!
  • dstillman
    The “Save to Zotero” button stays greyed out on many sites, including this one
    But your screenshot doesn't show it being grayed out — it shows you getting the folder icon for the DOI translator and the resulting Select Items dialog. So I'm not sure exactly what you're reporting.

    You should get the Embedded Metadata translator on that page, though. See Troubleshooting Problems Saving to Zotero.
  • dstillman
    edited 3 days ago
    Oh, but also, that's not the current version of Edge (step 7 on that page). You should be running 137.
  • zzlb0224
    https://s3.amazonaws.com/zotero.org/images/forums/u9480549/kq1npzaqcv8l00ofemtw.png
    https://s3.amazonaws.com/zotero.org/images/forums/u9480549/wooe8obtwi4n7sejrfze.png

    I described it wrong, sorry. Please look at these pictures

    Edge has been updated to 版本 137.0.3296.68 (正式版本) (64 位)
  • dstillman
    edited 3 days ago
    Yes, that's the DOI translator (as you can see if you hover over the save button), which just shows results from DOIs found on the page. In a future version, we'll be changing it to always include the current page at the top of that list.

    But you still should be getting the Embedded Metadata translator first on this page, and I do. You should reset your translators as explained on the troubleshooting page, and in general follow those steps to the end if you're still having trouble.
  • adamsmith
    There does seem to be something off:
    1) I'm getting EM as the default translator here and I think that's right
    2) The list of articles provided by the DOI translator isn't right -- they should include (and do for me) the actual article this is from

    So yes, a debug ID that covers loading the page and then clicking the translator button/folder would be helpful.
Sign In or Register to comment.