File Syncing Error - Report ID: 992276966

17ojonas · 2025-06-05T13:27:46+00:00

Unable to sync files on Windows desktop app. Tried restarting Zotero and computer several times. Also checked storage space was sufficient.

Report ID: 992276966

dstillman · 2025-06-05T13:28:53+00:00

Your company's Zscaler security software is blocking file upload requests:

Welcome To Zscaler Directory Authentication

You'll need to speak to your IT department.

https://www.zotero.org/support/kb/zotero_and_firewalls

17ojonas · 2025-06-05T13:35:10+00:00

Ok, thank you