Installation failed and extracting metadata from the PDF from the WebLibrary doesn't work either

AnaKarenDi
I had to reinstall the Zotero app on my PC. After downloading Zotero and running the installation, I encountered the error: 'Extraction failed. Can not open the output.' Could you please guide me on what to do? I tried using the WebLibrary instead, but some functionalities don't work there. For instance, extracting metadata from the PDF, and I'm not even sure I can do it manually (at least I don't see the option, after looking for it for a while).

Any help is appreciated.
  • dstillman Zotero Team
    Extraction failed. Can not open the output
    If this is an institutional computer, that's likely due to third-party security software on the system. You'll need to talk to your IT department.
  • AnaKarenDi
    Thanks! It is indeed an institutional computer; I'll reach out to the IT department. Do you have any advice on how to extract metadata from the PDF on the WebLibrary?
  • dstillman Zotero Team
    PDF metadata retrieval is coming to the web library soon. In general, though, you shouldn't expect the web library to have full functionality:

    https://www.zotero.org/support/kb/web_vs_desktop
  • AnaKarenDi
    Thanks, I get it!
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