Problem ID 1919987897

Michel COPREAUX · 2025-06-04T07:04:31+00:00

Since recently, my synchronisation can't finish and always ends with the red "i logo" indicating an error. I have suppressed one very recent big file (in case of) and have restarted zotero many times.
Thank you in advance for your help.

dstillman · 2025-06-04T07:15:03+00:00

Can you provide a Debug ID for Zotero startup through getting this sync error, using the "Restart with Logging Enabled…" option?

Michel COPREAUX · 2025-06-05T14:46:36+00:00

Thank you. Done yesterday. Did you receive my error report ?

dstillman · 2025-06-05T14:52:30+00:00

You need to post the Debug ID here.

Michel COPREAUX · 2025-06-05T16:29:14+00:00

[JavaScript Error: "HTTP POST https://files.zotero.net/[…]/upload failed with status code 502:

[additional lines removed — D.S.]

[JavaScript Error: "Unexpected file upload status 410 (1/3PQJPFXG)"]

[JavaScript Error: "Expired" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 726}]
Zotero.Sync.Storage.Mode.ZFS.prototype._uploadFile<@chrome://zotero/content/xpcom/storage/zfs.js:726:9

[…]

version => 6.0.36, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => fr-FR, appName => Zotero, appVersion => 6.0.36, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.36, extension), Zotero Word for Windows Integration (6.0.4.SA.6.0.36, extension)

Michel COPREAUX · 2025-06-05T16:29:46+00:00

Is it what you need ? Thanks in advance.

dstillman · 2025-06-06T05:06:32+00:00

No, we need a Debug ID. Follow the link for instructions.

Michel COPREAUX · 2025-06-06T14:11:08+00:00

[error output removed — D.S.]

dstillman · 2025-06-06T14:13:17+00:00

Please stop pasting error reports here. Once more, we need a Debug ID — it's a number beginning with the letter "D". You can follow that link for instructions, or you can ask someone you know to read the instructions and help you provide it. But I'm going to block your further posts here until you provide a Debug ID. We can't help you otherwise.