Zotero error while refreshing avec switching word processors

mannysc

I want to switch from Docs to Word. For that, I followed carefully the instructions there (https://www.zotero.org/support/kb/moving_documents_between_word_processors). Everything goes according to plan until I try to refresh in Word and an error message pops up (see screenshot, but it's in French) which encourages me to seek help on this page (https://www.zotero.org/support/kb/debugging_broken_documents) but I have tried everything my Zotero works perfectly fine, it's just does not work in the switched documents. Any idea of what I could be doing wrong ?

adomasven

Provide a Debug ID from Zotero for an attempt to import your Zotero citations into Word (Refresh operation). Make sure you use the original document that you have generated with Google Docs (you have not saved the changes since Zotero failed to convert it).