Upgrade StorageUrgent Request: Recovery of Zotero Library Following Accidental “Replace Online Library” Action
Dear Zotero Support Team,
I am writing to request immediate assistance regarding a critical issue. On May 17, 2025, between 10:30 PM and 12:11 AM (GMT+6), I unintentionally selected the "Replace Online Library" option under the sync settings, which resulted in the deletion of my entire Zotero library from the online server.
Regrettably, I do not have a local backup, and the lost data includes essential research materials that are of great importance to my academic work.
Here are my account details for reference:
Zotero Username: sakib2024
Email associated with the account: sakibshahariar2@gmail.com
Time of reset: Between 10:30 PM and 12:11 AM (GMT+6), May 17, 2025
I kindly request your support in checking whether there is any possibility of restoring my library from a recent server snapshot or backup. This data is extremely important to me, and any assistance you can provide would be immensely appreciated.
Please let me know if you require any further information from my end.
Sincerely,
Md. Sakib Mia
I am writing to request immediate assistance regarding a critical issue. On May 17, 2025, between 10:30 PM and 12:11 AM (GMT+6), I unintentionally selected the "Replace Online Library" option under the sync settings, which resulted in the deletion of my entire Zotero library from the online server.
Regrettably, I do not have a local backup, and the lost data includes essential research materials that are of great importance to my academic work.
Here are my account details for reference:
Zotero Username: sakib2024
Email associated with the account: sakibshahariar2@gmail.com
Time of reset: Between 10:30 PM and 12:11 AM (GMT+6), May 17, 2025
I kindly request your support in checking whether there is any possibility of restoring my library from a recent server snapshot or backup. This data is extremely important to me, and any assistance you can provide would be immensely appreciated.
Please let me know if you require any further information from my end.
Sincerely,
Md. Sakib Mia
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dstillmanWe're not able to restore individual libraries from server-side backups, sorry.
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dstillmanedited 12 days agoTo be clear, though, you would only lose data this way if you used "Replace Online Library" from an empty local library. If you created that data on another computer, your data would still be there, and you could disconnect from the internet before starting Zotero and use "Replace Online Library" on that computer. (If it already synced, you could likely restore from one of the automatic backups.)