Upgrade StorageUnable to Sync Attachments in Group Library Despite Storage Upgrade
I'm experiencing an issue with my Group Library where attachments are not syncing properly. I've already upgraded my Zotero storage capacity, but the problem persists. The bibliographic entries themselves synchronize normally, and I am the owner of the library.
I would appreciate any advice on how to resolve this attachment synchronization issue in my Group Library.
Thank you in advance for your help!
I would appreciate any advice on how to resolve this attachment synchronization issue in my Group Library.
Thank you in advance for your help!
In general, see Files Not Syncing.
1. I drag and drop PDF files into my Group Library, which successfully imports them and automatically renames the files while generating bibliographic entries
2. The bibliographic entries (metadata) sync successfully across devices
3. However, the PDF attachments never appear on other devices or for other group members
4. I've upgraded my Zotero storage capacity thinking it might be a storage issue
5. Despite the storage upgrade, attachments still fail to sync
6. I am the owner of the library with full permissions
Additional Information:
1. Bibliographic entries sync normally without any errors
2. The issue only affects attachments in the Group Library
3. The Group Library was functioning normally, but attachment syncing stopped working last week
4. I've verified my internet connection is stable
5. I've restarted Zotero and my computer multiple times
If you're talking about attachment items, see Changes Not Syncing. If you're talking about files, see Files Not Syncing, and provide the requested info on those pages if you're still having trouble.
Problem Details:
PDF files fail to upload/sync
The PDFs are visible on the local PC where they were added, but don't appear in the web library at zotero.org
All group members are unable to upload PDFs (this was working normally before last week)
Error Reports:
[JavaScript Error: "S3 returned 0 (3/8JXUTLKA) -- retrying upload"]
[JavaScript Error: "S3 returned 0 (3/8JXUTLKA) -- retrying upload"]
[JavaScript Error: "S3 returned 0 (3/8JXUTLKA) -- retrying upload"]
[JavaScript Error: "S3 returned 0 (3/8JXUTLKA) -- retrying upload"]
[JavaScript Error: "S3 returned 0 (3/8JXUTLKA) -- retrying upload"]
[JavaScript Error: "Upload request 3/8JXUTLKA failed"]
[JavaScript Error: "文件同步发生错误。请重启 Zotero 和/或电脑，然后尝试重新同步。
如果此错误持续存在，你的电脑或网络可能有问题：如安全软件，代理服务器，或者 VPN。请尝试禁用你当前使用的任何安全/防火墙软件；如果你正在使用的是笔记本电脑，请尝试其他网络连接。" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 651}]
appName => Zotero, version => 7.0.15 (x64), os => Windows 11 26100, locale => zh-CN, extensions => Ethereal Style (5.4.9, extension), Translate for Zotero (2.2.13, extension), OpenH264 Video Codec provided by Cisco Systems, Inc. (1.8.1.2, plugin), Widevine Content Decryption Module provided by Google Inc. (4.10.2710.0, plugin)
Error report attached with Report ID: [818377278]