Word add on does not work

nadja.bolliger · 2025-05-15T18:01:56+00:00

Hi, yesterday was everything okay, today the Zotero add on for Word no longer works and the error message “Runtime error 4707 - undefined recording field” always appears. I am using a Macbook (iOS 15.4.1), Word version 16.97, Zotero version 7.0.15. Was there an update somewhere? It's definitely the Zotero add on, because when I remove it, it works again. But when I reinstall it, I get the error message. I should urgently continue with my work.

https://s3.amazonaws.com/zotero.org/images/forums/u11614389/hrqkbx7hw20bbow97a6k.png

nadja.bolliger · 2025-05-15T18:23:43+00:00

Found out that the current Word version “16.97” from May 13, 2025 is not compatible with the add on. Simply download an older version from the end of April 2025 and the add on will work again.

lfabbri92 · 2025-05-15T18:35:50+00:00

Hello. Silly question but where did you find the previous version?

nadja.bolliger · 2025-05-15T19:01:47+00:00

Here: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

jdlang47 · 2025-05-15T19:58:32+00:00

Based on this Microsoft issue, I discovered that the error can be fixed by clicking the "Open with Rosetta" checkbox in the "Get Info" window (when you right click on the Word application)

https://answers.microsoft.com/en-us/msoffice/forum/all/word-for-mac-is-throwing-a-4707-error/28653187-1928-48df-ae17-bf7f4f492c06

adomasven · 2025-05-16T06:11:07+00:00

@nadja.bollinger @jdlang47 @lfabbri92 You should report this issue to Microsoft with version 16.97 installed by pressing the support button at the very top right with and choosing "Report a Problem". Microsoft is aware of the issue, as it's been reported on the forums linked above, but you should report it to make sure they fix it for the next release.

Open with Rosetta might help, but it also makes Word run slower, so you don't want that as a permanent solution. We recommend downgrading to Word 16.96.2 and update once Microsoft releases a fix. You can get earlier Word versions here: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

dstillman · 2025-05-19T10:38:08+00:00

See this update:

https://forums.zotero.org/discussion/comment/492555/#Comment_492555