Zotero connector can't saving with ScienceDirect with institutional access

kgrox
I'm using the 7.1-beta.35+03b33d995 (64-bit) version client and 5.0.165 Connector
the connector can only save using the Embedded Metadata and save some of the metadata from the snapshot of the webpage, with the Author information lost and the abstract incomplete. This only happens when the paper is access via my university's net work, if i change the network environment, the connector can successfully resolve the page and saving the correct information
https://s3.amazonaws.com/zotero.org/images/forums/u17111097/hio93btma5ayxwe5ac3y.png
debug ID: D224498233
report ID: 429911269
  • adomasven
    What happens if you click Cite->Export Citation to RIS? What about if you visit

    https://www.sciencedirect.com/sdfe/arp/cite?pii=S0378775325009486&format=application/x-research-info-systems&withabstract=true
  • kgrox
    edited 5 days ago
    @adomasven click Cite->Export Citation to RIS or visiting the page jumps to the same blank extension page, the Zotero Connector shows in the right top corner and nothing happened after that, click Done doesn't change either
    https://s3.amazonaws.com/zotero.org/images/forums/u17111097/taeop7tjtsjufr3fs5x8.png
  • dstillman
    Disable the Zotero Connector and then try to export the RIS again. ScienceDirect is blocking Zotero's attempt to download metadata, so we need to see the actual webpage you're being served (possibly some sort of CAPTCHA page).
  • kgrox
    @dstillman I disabled the Zotero Connector and Chrome instantly download the RIS file normally after clicking the Export citation to RIS
  • dstillman
    And the above link as well?
  • kgrox
    @distillman Zotero Connector ignore the exported txt file and "Save to Refworks", Export to BibTex is same as Export to RIS, no CAPTCHA page found when the Zotero Connector is disabled
  • kgrox
    edited 5 days ago
    @distillman Sorry i just understand, yes, the above link(https://www.sciencedirect.com/sdfe/arp/cite?pii=S0378775325009486&format=application/x-research-info-systems&withabstract=true) jump to an instant download RIS file exactly same as Export to RIS did
  • adomasven
    Are you testing this while connected to your university network?
  • kgrox
    @adomasven yes, i can't View PDF if I'm not in my university network, and as i mentioned above, the Zotero Connector work correctly if I'm not in my university network, just can't view PDF because of the network limit
    https://s3.amazonaws.com/zotero.org/images/forums/u17111097/ecj5ceyi6gvjifnvo3ld.png
  • kgrox
    Actually using the .edu mail is also the same, basically as long as I have access to the full issue and PDF, the Zotero Connector can't save with sciencedirect
  • adomasven
    edited 5 days ago
    Could you do the following troubleshooting with the network where you have issues:

    1. Go to about:extensions
    2. Toggle Developer Mode in the top-right
    3. Under Zotero Connector -> Inspect Views click on Service Worker
    4. Open the Network tab. There should be a Console section at the bottom. If there is not, press Escape. Paste and run
    Zotero.HTTP.request('GET', 'https://www.sciencedirect.com/sdfe/arp/cite?pii=S0378775325009486&format=application/x-research-info-systems&withabstract=true')
    in the console.
    5. A web request line will appear above in the network list. Right-click -> Copy -> Copy all as HAR.

    Paste the output into a text file, and send it to support@zotero.org with a link to this thread.
  • kgrox
    @adomasven thanks a lot! The mail has been sent
  • adomasven
    When you use the university network, and the Zotero Connector is enabled, when you export to RIS, does the import into Zotero succeed?
  • adomasven
    @kgrox Does it work for you with Firefox or is it also broken in the same way?
  • kgrox
    @adomasven it fixed after i reset the outside network and use email to authorize the access, although it is still broken sometimes, but it works well mostly
    when i use university network, the problem still happens and Zotero client has no response to export to RIS, the extension page just jump up, show the save page, and disappear, did no change to the Zotero client.
    i guess i just use the email authorize to fix the problem, and I‘ll test the Firefox later
  • adomasven
    Let us know whether it works with Firefox on your university network and then we'll see if we can troubleshoot this further.
  • kgrox
    edited 4 days ago
    @adomasven
    Things are a little bit different on Firefox, the first time i clicked the Zotero Connector, it worked well, the CAPTCHA page jumped up and passed the check, the file saved successfully. BUT when i tried another paper, the Zotero Connector can resolve the page as ScienceDirect (which is different to Chrome), but after it saved the snapshot, and tried to download the pdf, a CAPTCHA page jumped up and it almost immediately disappeared before anything showed up, then the pdf saving failed, the same thing happens every time i try, and i tried clicking the "View PDF", it led directly to the pdf page. At the same time, Chrome showed the same thing as i mentioned early.
    That's all i can get, if you need any log or report just let me know.
  • adomasven
    Could you provide a Debug ID for a save from Firefox that produces the failing behaviour?
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