Upgrade StorageZotreo Not Syncing
My Zotero won't sync. It gives the warning message: Could not sync My Library -- too many retries.
The error report states: [JavaScript Error: "HTTP DELETE https://api.zotero.org/users/9977888/items?itemKey=2BBM8UVK,2NKPKW5J,4US5URMX,7CI458TN,9K529SJR,DY274J55,GYS3XG3J,NR2GXT5W,R3CEBPWZ,RA6FQXED,V9EN3CMR,VMHULW8R,VNQNQSNZ,W6YDG7HQ,WU8EMZSN,X7J5MTNJ,XI2ICY39,XLGW7K33,XRPXXBPM,XSZX9LP9,XW8FER6Y,Y7R7SEWT,YFKZQ4PN,YINSQUG8,ZDMXG97F failed with status code 500:
An error occurred"]
[JavaScript Error: "Could not sync My Library -- too many retries" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 200}]
[additional errors removed — D.S.]
appName => Zotero, version => 7.0.6 (ARM64), os => macOS 14.2.1, locale => en-GB, extensions => OpenH264 Video Codec provided by Cisco Systems, Inc. (1.8.1.2, plugin), Widevine Content Decryption Module provided by Google Inc. (4.10.2710.0, plugin)
The error report states: [JavaScript Error: "HTTP DELETE https://api.zotero.org/users/9977888/items?itemKey=2BBM8UVK,2NKPKW5J,4US5URMX,7CI458TN,9K529SJR,DY274J55,GYS3XG3J,NR2GXT5W,R3CEBPWZ,RA6FQXED,V9EN3CMR,VMHULW8R,VNQNQSNZ,W6YDG7HQ,WU8EMZSN,X7J5MTNJ,XI2ICY39,XLGW7K33,XRPXXBPM,XSZX9LP9,XW8FER6Y,Y7R7SEWT,YFKZQ4PN,YINSQUG8,ZDMXG97F failed with status code 500:
An error occurred"]
[JavaScript Error: "Could not sync My Library -- too many retries" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 200}]
[additional errors removed — D.S.]
appName => Zotero, version => 7.0.6 (ARM64), os => macOS 14.2.1, locale => en-GB, extensions => OpenH264 Video Codec provided by Cisco Systems, Inc. (1.8.1.2, plugin), Widevine Content Decryption Module provided by Google Inc. (4.10.2710.0, plugin)
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adamsmithYou're running and outdated Zotero version. Update to the most recent version (7.0.15) and try again.
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dstillmanDefinitely upgrade, but this was actually a server-side error that we've now fixed.