Can't import and read pdf file!!

ybs0214 · 2025-04-25T13:17:05+00:00

Help me！！！！！
Just updated Zotero 7 and its plugins. Encountered two issues:
1.All previous files cannot be opened— it seems the previous file path can no longer be found.
2.New PDF files cannot be imported; dragging them into Zotero results in no reaction.

ybs0214 · 2025-04-25T13:21:27+00:00

I think it's an issue of application permissions, because local pictures also can't be imported. However, I tried the following in the software properties: 1. Select or cancel running as an administrator; 2. Modify user permissions. Still, the problem remains unresolved. I sincerely ask for everyone's help!

ybs0214 · 2025-04-25T13:40:02+00:00

update：reinstall the app, reinstall version 6 and 7, restart the desktop, still can't solve the problem.

adamsmith · 2025-04-25T13:47:15+00:00

What operating system?

ybs0214 · 2025-04-25T13:48:43+00:00

windows 10

ybs0214 · 2025-04-25T13:50:33+00:00

windows 10

ybs0214 · 2025-04-26T02:07:48+00:00

update:
add file--fail no reaction
add link to file-the link shows on the screen but still can't read it. open pdf in new tab-----a new tab shows but there's nothing.
https://s3.amazonaws.com/zotero.org/images/forums/u10265054/02xkbffv9jxckmk4je7p.png
https://s3.amazonaws.com/zotero.org/images/forums/u10265054/7d4pn2g0cxjv8pkpqvms.png

dstillman · 2025-04-26T05:12:30+00:00

Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.

If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.

If not, provide a Debug ID for reproducing this.

ybs0214 · 2025-04-26T08:22:12+00:00

Hi, thanks for your reply. The debug ID is D1285501493.