Can't import and read pdf file!!

ybs0214
Help me！！！！！
Just updated Zotero 7 and its plugins. Encountered two issues:
1.All previous files cannot be opened— it seems the previous file path can no longer be found.
2.New PDF files cannot be imported; dragging them into Zotero results in no reaction.

  • ybs0214
    I think it's an issue of application permissions, because local pictures also can't be imported. However, I tried the following in the software properties: 1. Select or cancel running as an administrator; 2. Modify user permissions. Still, the problem remains unresolved. I sincerely ask for everyone's help!
  • ybs0214
    update：reinstall the app, reinstall version 6 and 7, restart the desktop, still can't solve the problem.
  • adamsmith
    What operating system?
  • ybs0214
    windows 10
  • ybs0214
    windows 10
  • ybs0214
    update:
    add file--fail no reaction
    add link to file-the link shows on the screen but still can't read it. open pdf in new tab-----a new tab shows but there's nothing.
    https://s3.amazonaws.com/zotero.org/images/forums/u10265054/02xkbffv9jxckmk4je7p.png
    https://s3.amazonaws.com/zotero.org/images/forums/u10265054/7d4pn2g0cxjv8pkpqvms.png

  • dstillman
    edited April 26, 2025
    Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.

    If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.

    If not, provide a Debug ID for reproducing this.
  • ybs0214
    Hi, thanks for your reply. The debug ID is D1285501493.
  • dstillman
    edited April 27, 2025
    NS_ERROR_FILE_ALREADY_EXISTS Exception: Component returned failure code: 0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS) [nsIFile.create]

    [Exception... "Component returned failure code: 0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS) [nsIFile.create]" nsresult: "0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS)" location: "JS frame :: chrome://zotero/content/xpcom/file.js :: Zotero.File</this.createDirectoryIfMissing :: line 1053" data: no]
    Zotero.File</this.createDirectoryIfMissing@chrome://zotero/content/xpcom/file.js:1053:11
    getSubdirectory@chrome://zotero/content/xpcom/dataDirectory.js:1268:19
    getStorageDirectory@chrome://zotero/content/xpcom/zotero.js:910:56
    Zotero.Attachments</this.getStorageDirectoryByLibraryAndKey@chrome://zotero/content/xpcom/attachments.js:2584:22
    Zotero.Attachments</this.getStorageDirectory@chrome://zotero/content/xpcom/attachments.js:2561:17
    Zotero.Attachments</this.createDirectoryForItem<@chrome://zotero/content/xpcom/attachments.js:2538:20
    Have you symlinked your storage folder to somewhere else?
  • ybs0214
    Yeah. I symlinked the storage folder to the Google Drive before. How can I fix that problem? I have tried to uninstall Zotero and "Remove my Zotero personal data and customizations", but that didn't work.
  • dstillman
    edited April 28, 2025
    You'll need to remove the symlink and move the real 'storage' folder back to the data directory.
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