Upgrade StorageZotero Freezes and Won't Update Document
Good Afternoon,
I am working on a Google Doc and whenever I try to add a citation, Zotero freezes/won't add the citation, even after an hour. I am working on a MacBook Air that is fully updated and my Google Chrome is fully updated too, as well as Zotero. I disabled the automatic citation upload. I don't know what else to do.
I also get the error "The document citations are being edited by another Zotero user. Please try again later." which I continuously override because there is not other editor. I am the only one with access to the document and to the account.
Thank you for your help!
I am working on a Google Doc and whenever I try to add a citation, Zotero freezes/won't add the citation, even after an hour. I am working on a MacBook Air that is fully updated and my Google Chrome is fully updated too, as well as Zotero. I disabled the automatic citation upload. I don't know what else to do.
I also get the error "The document citations are being edited by another Zotero user. Please try again later." which I continuously override because there is not other editor. I am the only one with access to the document and to the account.
Thank you for your help!
1. Restart Zotero and refresh the Google Doc.
2. Enable debug logging
3. Attempt to update your document with Zotero
4. Wait for at least 5 minutes
5. Submit a Debug ID from Zotero
6. Post it in this thread