Zotero Freezes and Won't Update Document

Good Afternoon,

I am working on a Google Doc and whenever I try to add a citation, Zotero freezes/won't add the citation, even after an hour. I am working on a MacBook Air that is fully updated and my Google Chrome is fully updated too, as well as Zotero. I disabled the automatic citation upload. I don't know what else to do.

I also get the error "The document citations are being edited by another Zotero user. Please try again later." which I continuously override because there is not other editor. I am the only one with access to the document and to the account.

Thank you for your help!
  • Submit a Debug ID from Zotero for the following procedure:
    1. Restart Zotero and refresh the Google Doc.
    2. Enable debug logging
    3. Attempt to update your document with Zotero
    4. Wait for at least 5 minutes
    5. Submit a Debug ID from Zotero
    6. Post it in this thread
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