Debug ID# D1287454169

pittelman

Hi! Hope you can help me! I have followed the steps at https://www.zotero.org/support/troubleshooting_translator_issues, but the problem is not resolved. I began receiving the error message "An error occurred while saving this item. See Troubleshooting Translator Issues for more information" on all sites, starting this morning, April 12th. I was not having any issues with saving from any sites before today.

I am using the extension on Chrome. And I was actually able to fix the problem by switching to Firefox. But I would like to continue using Chrome if possible.

- The exact URL of a page that isn't working (even if none are):
example of a page that does not work: https://en.wikipedia.org/wiki/Agape

- A Debug ID from the Zotero Connector for reloading the page and attempt to save or, if you're only getting a webpage icon, for reloading the page:
Debug ID# D1287454169

-What it says in the popup when you try to save (e.g., “Saving to My Library” or “Saving to zotero.org”)
"Saving to Chapter 3. Agape. An error occurred while saving this item. See Troubleshooting Translator Issues for more information"

-The name of the translator from step 10, if applicable
"Save to Zotero (Wikipedia) has access to this site"

Also note: I am also using an older version of Chrome (116.0.5845.187) because I must use an older macOS. I have a visual disability that makes it hard for me to use mac operating systems from 11 on. Still, I have been able to use zotero without any issues up until this morning.

The error report says:
[JavaScript Error: "TypeError: Error in invocation of cookies.getAll(object details, function callback): Error at parameter 'details': Unexpected property: 'partitionKey'.
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/browser-polyfill.js:691:25
at new Promise ()
at Proxy.asyncFunctionWrapper (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/browser-polyfill.js:690:18)
at Object.apply (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/browser-polyfill.js:718:28)
at Object.callMethodWithCookies (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/connector.js:232:27)
at Object.receiveMessage (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging.js:83:20)" {file: "[object Object]"}]

adamsmith

Almost certainly due to the old Chrome version. I'm afraid you won't get someone to troubleshoot on an old browser version, in particular given significant changes to Chrome over the last 2years

dstillman

@pittelman: See https://forums.zotero.org/discussion/comment/490147/#Comment_490147

That's about Windows, but the same applies — while we may be able to fix this in Chrome 116, you should really switch to Firefox for now.

In terms of macOS, the upcoming Zotero 7.1 will work in 10.15, which I assume you're using. I'd strongly encourage you to try to find a way to work on current versions of macOS, though, since you're going to continue running into more problems with all of your software going forward.

pittelman

Thank you so much, @dstillman and @adamsmith! I will proceed with firefox then and keep my fingers crossed that this workaround will last at least until I finish the bibliography for the book I am working on.

I truly wish I could use more current versions of macOS as I do know this will lead to increasing problems. Unfortunately there is nothing I can do about my visual disability, and, at least for now, apple has been unwilling to make accommodations for people like me who suffer migraines and nausea as a result of settings that cannot be turned off in the newer operating systems.

Thank you again for your help!

dstillman

Out of curiosity, what settings?

pittelman

More than you probably ever wanted to know lol: https://wiki.ledstrain.org/docs/known-problems. Though no one has really figured it out, and there seem to be a lot of different things going on for different people, as you can see on that site. For me, though, I have Binocular Vision Disorder and basically there is something happening, probably related to dithering or flickering, that triggers headaches, nausea, pain, etc in people with this issue. When I got a newer mac I could not use it at all and had to return it. But as long as I stick with my old mac and an old os, I am fine.