File synchronization error

r.grebennikov
Hello!
Report ID: 1134622066
Problem: automatic file synchronization via WebDAV stopped working.
Restarted the application/computer - this did not solve the problem.
  • dstillman
    edited 20 days ago
    That's likely just a connection problem between you and your WebDAV server.

    If you provide a Debug ID (different from a Report ID) for reproducing this we can confirm.
  • r.grebennikov
    Debug ID: D275698852
  • dstillman
    edited 19 days ago
    Is this on a very slow/bad connection? A 2 MB download is timing out after 30 seconds of inactivity.
  • r.grebennikov
    edited 19 days ago
    No, the connection speed is normal. On another computer, synchronization occurs without error messages, but some files are not available (see screenshot), and these are not the most recent files added to Zotero. It seems that the problem occurs only with some files, and not the most recent ones.
    https://s3.amazonaws.com/zotero.org/images/forums/u16717972/vf34euorrbnmp1cup6xn.jpg
  • dstillman
    I'm afraid all I can tell you is that some of your download requests are timing out due to inactivity.
  • r.grebennikov
    Well, thanks. I will delete the Zotero data directory on my PC and reinstall the application. After synchronization, I will add the missing files manually. Let's see if the problem occurs again.
  • dstillman
    No, don't delete the data directory. That's not a troubleshooting step. This is a problem with your internet connection or WebDAV setup.
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