Boox Sync Causing Zotero to Quit?

emily.brownell · 2025-04-08T11:27:57+00:00

Good morning,

I use Zotero synced with my Boox tablet reader. It uses Dropsync. Today, Zotero started quitting unexpectedly on my Mac. I think it's due to the Boox syncing. Here is the report generated for Apple's error reporting.

emily.brownell · 2025-04-08T11:30:10+00:00

Apologies, the Error Report is too long to post. If it is helpful, I can provide it.

In the meantime, I think the error occurs specifically when I try to switch between two similarly named Library sections in Zotero. I created neither of these, I think, but they work through Dropsync. I don't know why the "Modified" one exists. But when I am in one of those, and then go to the other, I think this is when Zotero quits.

https://s3.amazonaws.com/zotero.org/images/forums/u2558187/8zwm1qd5uew0ckz07ac3.png

dstillman · 2025-04-08T11:32:22+00:00

We can't help with anything related to third-party software, but for a Zotero crash, start by updating to Zotero 7.