Issue with login using the Zotero Windows APP

ahmadzt · 2025-04-08T08:57:28+00:00

Hi,
my problem is that I can't login to the App on my laptop anymore, I tried reseting password which worked for the browser Zotero login, but the app still doesn't accept my new login data.

Debug-ID: D1359746499

What can I do to be able to use the app again?

dstillman · 2025-04-08T09:00:05+00:00

Your organization has selected Zscaler to protect you from internet threats.

Network app HTTPS Application service asvc_non is Blocked by Firewall rule Global Blacklist by Destination

Your IT department is blocking syncing (but apparently not error reports).

https://www.zotero.org/support/kb/zotero_and_firewalls