Error connecting to a WebDAV server, report ID 1890228935

stehbar

Syncing with a WebDEV repository (pCloud.com), which has always been working flawlessly, now times out. The WebDEV provider claims that their services ar up and regular; running. Following the is the ZOTERO error report:

[JavaScript Error: "Download request 1/6ZTLN4JF failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/MK3WTZEH failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/Q4I6XQYF failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Download request 1/MK3WTZEH failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/Q4I6XQYF failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/YBJKDTZW failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/AN6IGN2K failed"]

[JavaScript Error: "Your WebDAV server returned an HTTP 0 error for a GET request.

If you receive this message repeatedly, check your WebDAV server settings or contact your WebDAV server administrator.

URL: https://stehbar@gmail.com:********@ewebdav.pcloud.com/zotero/AN6IGN2K.zip" {file: "chrome://zotero/content/xpcom/storage/webdav.js" line: 1512}]

[JavaScript Error: "The connection to wss://stream.zotero.org/ has terminated unexpectedly. Some data may have been transferred." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Download request 1/6ZTLN4JF failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/MK3WTZEH failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "Download request 1/Q4I6XQYF failed"]

[JavaScript Error: "Request timed out"]

[JavaScript Error: "File 'Menshikov et al. - 2020 - Effects of action at a distance in water.pdf' not found after processing download 1/AN6IGN2K" {file: "chrome://zotero/content/xpcom/storage/storageLocal.js" line: 628}]
Zotero.Sync.Storage.Local.processDownload<@chrome://zotero/content/xpcom/storage/storageLocal.js:628:24
tryCatcher@resource://zotero/bluebird/util.js:16:23
module.exports/PromiseSpawn.prototype._promiseFulfilled@resource://zotero/bluebird/generators.js:97:49
module.exports/Promise.prototype._settlePromise@resource://zotero/bluebird/promise.js:609:26
module.exports/Promise.prototype._settlePromise0@resource://zotero/bluebird/promise.js:649:10
module.exports/Promise.prototype._settlePromises@resource://zotero/bluebird/promise.js:729:18
_drainQueueStep@resource://zotero/bluebird/async.js:93:12
_drainQueue@resource://zotero/bluebird/async.js:86:24
Async.prototype._drainQueues@resource://zotero/bluebird/async.js:102:16
Async/this.drainQueues@resource://zotero/bluebird/async.js:15:14


appName => Zotero, version => 7.0.12 (ARM64), os => macOS 15.3.2, locale => en-US, extensions =>

dstillman

It's a connection timeout. That's all we can tell you.

(You should update to Zotero 7.0.15, though.)

stehbar

The WebDAV provider claim that their service is up and running, but warns me that:

FYI(Update since 26.03.2025): Please be advised that the ‘file_open’ method has been deprecated and is no longer supported. This change is permanent, and there are no plans to reinstate it in the future.
To access specific files, you will need to use an alternative method. We recommend reviewing our latest API documentation or available methods that best suit your use case

Can this be cause of the timeout error?

dstillman

That's about some API of theirs and has nothing to do with WebDAV.

stehbar

It looks like Zotero times out with other webdav servers as well (previously, it was cloud.com, now its is koofr.net). What is going on here? Thanks


https://s3.amazonaws.com/zotero.org/images/forums/u8062319/blykuyc7wc5cjwpmww5h.png

stehbar

At a second attempt a few minutes later, the server was successfully validated and the sync process is proceeding