Zotero Desktop App not answering

L.Mayr1512 · 2025-03-28T13:01:19+00:00

Hello, my zotero desktop App is not answering anymore for 3 days now. When I open my App and try to open any library or even go to the settings, Zotero is not answering. I think that there is a problem with m,y synchronization. I have already installed the latest version. Below you can see a screenshot of the error message
https://s3.amazonaws.com/zotero.org/images/forums/u10465050/1ca5ogd55uhavbbu26uz.png
Can someone please help me?

dstillman · 2025-03-29T01:47:58+00:00

To start, make sure you have the latest version of Zotero (currently 7.0.15) from the download page. You can reinstall over your current version if you're not sure.

L.Mayr1512 · 2025-04-02T14:34:20+00:00

I've already installed the latest version of zotero and I think that the problem exists since I've made this update. Nothing works anymore. I've tried every recommendation on the internet (delete Browser Cache, check my firewall etc.). Is there someone I can turn to?

arggem · 2025-04-02T15:05:39+00:00

(@L.Mayr1512... Dstillman is the lead developer.)

dstillman · 2025-04-03T03:58:19+00:00

How long have you let it go?

Can you follow the steps in Reporting Startup Errors and provide a screenshot of the debug output when it hangs?