Articles not saving to group file using Chrome extension on windows desktop

susanbowlin · 2025-03-26T14:49:55+00:00

For the past month or so, I have been having trouble using the web library to save articles. I have deleted and downloaded the extension, rebooted the computer, etc., but still no luck. Can you please advise?

dstillman · 2025-03-26T14:51:20+00:00

See Troubleshooting Problems Saving to Zotero.

(This is mostly about the desktop app, though. Do you really mean that you're trying to save directly to the web library? Why?)

susanbowlin · 2025-03-26T15:08:58+00:00

Shouldn't I use the web library? I thought that was the cloud space?
I click on web library and it takes me to all of my saved articles.
I usually use my surface pro and do not have any problems. Currently, I am using a desktop and the articles are not saving in the desired file locations, even when they are selected. Suggestions?

susanbowlin · 2025-03-26T15:11:54+00:00

To clarify, I am in "MY library"

susanbowlin · 2025-03-26T15:13:13+00:00

It appears to be saving the article but I am not sure what location it is saving. I have a group file open in Zotero and selected but when I use the extension to save, it is not saved to that file. The saved location is a mystery.

dstillman · 2025-03-27T03:25:42+00:00

The question is whether you're using the desktop app or the web library. The Zotero Connector can save directly to the web library if you give permission to do so — and it will say that it's saving to zotero.org — but you should always have the desktop app open and save to that if possible.

Can you provide a screenshot of the save popup for a page you've tried to save and a Debug ID from the Zotero Connector for reloading the page and trying to save?