WebDAV Sync Issue – Report ID Included

LE2JI
Hello, I’m a Zotero user who has been successfully using the software in connection with my personal NAS device via WebDAV.

At some point—though I’m not exactly sure when—I began encountering an error message:
"WebDAV verification failed. Verify your file sync settings in the Sync pane of the Zotero preferences."

I haven’t changed any settings, so I’m not sure what might have caused the issue. As a result, synchronization is no longer working.

My Report ID is as follows: [947198379]

I’d appreciate it if you could let me know if there’s a way to resolve this.

Best regards,
  • dstillman
    Can you provide a Debug ID (different from a Report ID) for a Verify Server attempt?
  • LE2JI
    edited 4 days ago
    Here is the Debug ID (D222691023).

    Oh, I was using HTTPS, but one day, synchronization suddenly stopped working.

    I checked that HTTP is still working well.


    Thanks!
  • dstillman
    The server just can't be reached.
  • LE2JI
    It means, do I need to repair my NAS server?
  • dstillman
    We can't help you debug issues with your NAS, obviously. Zotero just can't connect to it.
  • LE2JI
    On my iPad, the settings allow HTTPS connections without any issues, and when I highlight something there, it syncs properly. When I press "Sync" on Zotero for Windows, I can see the highlights made on the iPad.

    But it still said "WebDAV verification failed. Verify your file sync settings in the Sync pane of the Zotero preferences."

    It's interesting.
  • dstillman
    edited 3 days ago
    Highlights sync via Zotero servers and don't have anything to do with WebDAV syncing. This is some sort of network issue on your PC or NAS.
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