Upgrade StorageCitation box in word can't be activated
Today, I updated Zotero to the latest version. After that, when I clicked "Add/Edit Citation" in Word, the citation box could no longer be activated. I tried the solution provided on the official website, which was to delete the "Zotero.dotm" and reinstall it, but it still didn't work.
Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#no_response_from_plugin
If you're still having trouble, say exactly what you did and what happened at each step.