Error-ID 836069813
Windows 10 Pro 22H2
Word 365 latest
Zotero latest (new V7 install)
Open a template provided by my university
Insert some citations
at some point Word starts to crash
https://s3.amazonaws.com/zotero.org/images/forums/u16620828/xvyz187o01hazjumvuhj.png
Newest issue:
Message box "Place the cursor in a Zotero-citation to edit it" appears when trying to insert a new citation.
Blank documents work ok in some cases...
Word 365 latest
Zotero latest (new V7 install)
Open a template provided by my university
Insert some citations
at some point Word starts to crash
https://s3.amazonaws.com/zotero.org/images/forums/u16620828/xvyz187o01hazjumvuhj.png
Newest issue:
Message box "Place the cursor in a Zotero-citation to edit it" appears when trying to insert a new citation.
Blank documents work ok in some cases...
Also, you’ll need to be more specific. A blank document should work in all cases, not some cases, so if there are specific steps to trigger a problem, you’ll need to provide exact steps to reproduce.
Blank documents do work ok when insterting a first citation.
Right now I can't do any further investigations as per the screenshot (this error is persistent even after restarting)...
The template I have to use used to work in the past. Issues started with Word 365.
Word document is stored locally and file name does not contain spaces.
Is there anything I can provide (and have access to) to find a solution?
edit: the order of adding citations does not matter! I tried to start from a fresh template two times and ended up with the same crashes...
We're happy to help you, but you seem to be fundamentally misunderstanding how all of this works (including your multiple posts and email asking where your forum posts were, despite the clear message saying that comments from first-time posters are moderated).
If you can't even open a document, that's a Word problem and has nothing to do with Zotero. You'd have to say more what exactly you mean by that.
There's no way for the troubleshooting steps not to work. As it says, unless you can empty the document completely and still reproduce the problem, they will by definition isolate the problematic section of the document. The page also explains exactly what you can provide via email if you want us to investigate further, and I linked to instructions for how to provide precise steps to reproduce a problem. If you'd like our help, you'll need to follow the instructions we provide and provide the information we ask for. If there's something specific you don't understand, ask a more specific question.
As of now I'm happily using my template again.