None of my files upload - debugging help?

aronlindberg83

Hi,

It seems none of my files upload to the Zotero Online storage. My debug ID is: D2025709371

How can I get this to work? I need to transfer my stuff to a new laptop, so I need it to sync with the online storage.

Best,
Aron

dstillman

Error 400 for item FLUPJW89 in My Library:

ZoteroObjectUploadError: Parent item 14426460/GQPSQLMP of highlight annotation must be a PDF attachment

You have some PDFs in your library with no file extension and that aren't detected as PDFs. This is due to an issue with data from Mendeley that we worked around in Zotero 7. You would've been getting this sync error since you originally imported those items in Zotero 6.

Start by updating to Zotero 7. After that, if you open these PDFs, they'll be automatically corrected.

If you're able to reimport from Mendeley, Zotero 7 might also automatically correct these.

Beyond that, you could search for PDFs in the 'storage' folder in your Zotero data directory without extensions and paste the 8-character folder name in to the Zotero search bar in All Field & Tags mode in the library root to see the attachments in question.

(You can also just look at the error reports and see the item key there — 'GQPSQLMP' in the example above.)

aronlindberg83

Thank you! I upgraded to Zotero 7, reset the sync history, and synced again. It did not help. I did find the files in the storage folder, and I was able to rename one of them through adding the .pdf extension and then adding it manually to the item which resolved the issue for that file.

Is this the only way of redoing this? It's quite a number of files and seems quite work-intensive. Would doing a reset to replace the online library help? I wouldn't really lose anything, since almost no files have been uploaded...

dstillman

You should re-read my message. I suggested multiple ways of fixing it, and I didn't say anything about resetting anything or renaming files manually.

dstillman

You don’t even have to find the specific files. You can just open all the imported items at once and then close all the tabs (via right-click on a tab).