PLEASE HELP!!!!

ipetric

I love this program. I got my new MacBook Air and have had nothing but problems with Zotero. It is inconsistent at best. I don't know what I'm doing wrong, but the citation feature will only work a little bit of the time. Most of the time I get an error and asking me to troubleshoot. Here is the Zotero ID--59729844

adamsmith

Is Zotero generally inconsistent or just the word processor integration? If the former, we'd want some more examples. If it's just word processor integration -- what word processor and which exact version? Is this in one specific document or in multiple documents? Does it happen in a new document? What fixes the issue (since you seem to say you can use it for small periods at a time)?

ipetric

I can tell you what helps. Restarting my computer helps, but only for a short time. I seem to have issues when I copy and paste something and then try to cite what I pasted. It will usually let me do it once, but not usually after that. I am using Microsoft Word for Mac version 16.94

adamsmith

(I understand you're frustrated, but I'm asking questions very deliberately, so please do take the time to answer them carefully).

This one in particular is relevant -- one particular document or any document you work with?

ipetric

I'm sorry. Any document. I appreciate your help!!

dstillman

[JavaScript Error: "Calling -setData:forType: on NSPasteboardItem with nil `data` for type dyn.ah62d4rv4gu8ycyc2mu. @[setText:field.m:395]" {file: "resource://zotero-macword-integration/messagingGeneric.js" line: 216}]

Do you use any utility software that interacts with your clipboard? If so, try disabling it.

dstillman

Well, but also, what do you mean by "I seem to have issues when I copy and paste something and then try to cite what I pasted"? That's not how the Word plugin works. Can you explain the exact steps to reproduce?