Upgrade StorageFolder in group library reverted back to old version - help!
Hello,
Wondering if anyone has experienced this problem and knows of any solutions?
Problem:
- I am working on a project (Word document) that has ongoing updates spanning multiple years. The project was started a few years ago, and a Zotero folder was made in a group library. This group library is shared across my company.
- The Word document has in-text Zotero citations and a reference list at the end. I am using the Zotero plug-in for Word.
- I am currently in the middle of updating the Word document for 2024. I have been adding new references to the folder and also updating existing references with more recent versions (e.g., the 2024 version of a clinical guideline, for which we previously had the 2022 version saved). Everything has been gone fine - the in-text citations have been working, and the reference list has been updating perfectly.
- Seemingly for no reason, earlier this week, the folder reverted back to an old version, meaning: some newly added items are completely gone, and some updated items have reverted back to their old versions.
- For example, I had previously updated a drug monograph with a more recent version, and made highlights to the attached PDF. However, now when I click on that same reference, the meta-data indicates that the file was modified in 2025, which is correct, but the attachment is for an old version of the drug monograph.
Wondering if anyone has experienced this problem and knows of any solutions?
Problem:
- I am working on a project (Word document) that has ongoing updates spanning multiple years. The project was started a few years ago, and a Zotero folder was made in a group library. This group library is shared across my company.
- The Word document has in-text Zotero citations and a reference list at the end. I am using the Zotero plug-in for Word.
- I am currently in the middle of updating the Word document for 2024. I have been adding new references to the folder and also updating existing references with more recent versions (e.g., the 2024 version of a clinical guideline, for which we previously had the 2022 version saved). Everything has been gone fine - the in-text citations have been working, and the reference list has been updating perfectly.
- Seemingly for no reason, earlier this week, the folder reverted back to an old version, meaning: some newly added items are completely gone, and some updated items have reverted back to their old versions.
- For example, I had previously updated a drug monograph with a more recent version, and made highlights to the attached PDF. However, now when I click on that same reference, the meta-data indicates that the file was modified in 2025, which is correct, but the attachment is for an old version of the drug monograph.
If you email an example or two to support@zotero.org with a link to this thread, we can take a look, but usually this is just due to looking in the wrong place or misremembering what was there.
I had hoped I was just looking in the wrong subcollection, but I am confident it is the same one.
Due to time constraints, I ended up creating a new subcollection and redoing all of the references from scratch in the document. But I would like to try to figure out how this problem happened, so I will email Zotero support with some examples.
Thanks again!