Word could not communicate with Zotero. Please ensure that Zotero is open and try again.

Sharpie6786 · 2025-02-20T08:58:54+00:00

Operating System: macOS 15.3.1 (24D70)
Office 365

I have followed the instructions from https://www.zotero.org/support/word_processor_integration and also troubleshooted every detailed provided on the website i.e. adding the at ZoteroPort.txt and Zotero.dotm at this location ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word

Reinstalled both the Zotero and the MS word. Nothing helps. Still getting the same error.
https://s3.amazonaws.com/zotero.org/images/forums/u10904546/a9q859di9ss5u5nmhx71.png

dstillman · 2025-02-20T09:01:43+00:00

Creating ZoteroPort.txt is for an advanced configuration that doesn't apply to the vast majority of users. Unless that applies to you, in which case you should clearly explain the technical details of your setup, you should delete that file.

Otherwise, the steps in this section are the only instructions you should be following:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again

Sharpie6786 · 2025-02-21T04:44:07+00:00

Actually I was exploring every options mentioned on the website. I have completed uninstalled and deleted all of the files from both MS Word and Zotero, and then reinstalled everything. But still facing the same issue. Please note that I was successfully using Zotero with Zotero 6, 7 beta version. Now having this issues with the Zotero 7.0.12.

dstillman · 2025-02-21T04:46:03+00:00

Can you say exactly what you've done and what happened at each step, in your own words?

Actually I was exploring every options mentioned on the website.

Right but it specifically says that only applies if you're using multiple instances, so that's not something you should be following, and if you did, that could easily make things worse and much harder to debug. So you need to make sure that file doesn't exist anymore.

Sharpie6786 · 2025-02-21T04:50:44+00:00

Okay. Thanks. I have done the following things.
1. I deleted all of the files from the MS Word Startup Folder. Previously I was using both Zotero and EndNote.
2. I uninstalled MS Word and then reinstalled. Then opened it and made sure that there is not Zotero extension.
3. Then installed the Zotero 7 and installed the MS Word plug-in.
4. Restarted my PC. Then at first opened Zotero and then MS word.
5. Tried to insert citation and faced the same problem. ' Word could not communicate with Zotero'

dstillman · 2025-02-21T04:52:04+00:00

Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?

Sharpie6786 · 2025-02-21T04:57:06+00:00

Thanks a lot. Please find the Debug ID: D1411107409

dstillman · 2025-02-21T05:03:09+00:00

That's not for Zotero startup (or if it was there was a large sync that pushed the initial lines out of the log). Can you try again?

Sharpie6786 · 2025-02-21T05:15:36+00:00

I got it, as I uninstalled and deleted all Zotero files, it was probably syncing my papers. I am not that much expert in this debugging case. I have tried to do it again. Please let me know whether it find it.

D1513685210

I tried to view the log file as well, at first again some sync issues, and when I tried to add citation from Word file, I notied the following lines were being generated in the log file.

[unrelated lines removed — D.S.]

Sharpie6786 · 2025-02-21T05:25:06+00:00

I am providing some additional information. I just install Libre Office to see whether it is working there or not. It is working with Libre office but not with MS Word.

https://s3.amazonaws.com/zotero.org/images/forums/u10904546/rdocq26ngm1av2meeh6m.png

Not working in MS word.
https://s3.amazonaws.com/zotero.org/images/forums/u10904546/lcipftfm6s6r4c7kjhzf.png

Sharpie6786 · 2025-02-21T05:41:31+00:00

I have tried to generated one more time the debugging report while using Libre Office and MS Word simulataniously. You can see the debug report that it is working with Libre office but not with the MS Word. I really appreciate your time and effort. Thank you.

D1218074166

adomasven · 2025-02-21T13:43:03+00:00

If you open a new Word document, then open Terminal.app and paste in

curl -X GET "http://127.0.0.1:23119/integration/macWordCommand?agent=MacWord16&command=addEditCitation&document=/Applications/Microsoft Word.app/&templateVersion=2"

do you see a citation dialog appear from Zotero and does it insert a citation into Word at your cursor position?

Sharpie6786 · 2025-02-21T13:56:30+00:00

Hello adomasven,

I followed the instructions, slighly modified had to remove the 'amp', now I saw the citation dialog appear from Zotero, and it does insert a citation into Word. Thanks a lot, I appreciate your help. Now, still I can't insert citation from inside the Zotero tab.

curl -X GET "http://127.0.0.1:23119/integration/macWordCommand?agent=MacWord16&command=addEditCitation&document=/Applications/Microsoft Word.app/&templateVersion=2"