Zotero Connector is Unresponsive

TristanClaus
Hi,

I'm experiencing issues with the Zotero Connector in Chrome. The connector button is unresponsive when I click it, and I can't access the options under the "General" or "Advanced" tabs.

Here's what I've tried so far:

Checked Cookie Settings: Confirmed that cookies are enabled in Chrome under Settings > Privacy and security > Cookies and other site data.

Disabled Other Extensions: Turned off all other browser extensions to rule out conflicts, but the issue persists.

Reinstalled the Zotero Connector: Removed the connector, restarted Chrome, and reinstalled it from the Chrome Web Store, but no improvement.

I recently cleared my browser cookies; could this be related? Any suggestions on how to fix this would be greatly appreciated!
  • adomasven
    Unless this happens with a new Chrome profile, this is likely caused by some corruption in your current one. Clearing other browser data might help. There is a way to clear data of a specific extension but it is complicated.
  • TristanClaus
    Hi Sven, thank you for your answer. I'm trying the steps in the link you provided, but I am unable to click 'Inspect Pop-up'. Isn't that strange, since the Connector works with Pop-ups? I cannot find the extension data under 'Local Storage' either.
  • adomasven
    Could you go into Zotero Connector preferences, open developer tools (Ctrl-Shift-i or Cmd-Option-i on a Mac) switch to the Console tab and see if there are any errors? Could you copy them and post them here?
  • TristanClaus
    Hi Sven, thank you again for thinking along. Ctrl-Shift-i doesn't work for me, perhaps because I'm on my work computer and don't have all the administrator rights? I did find an error when looking at the Connector in my extensions. It says: Service worker (re)started at 2025-02-20 08:48:40 at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js:319
    https://s3.amazonaws.com/zotero.org/images/forums/u12945907/hgo1hhys3m3q5vqf3t2e.png

    It also says: Uncaught (in promise) Error: Only a single `reason` is currently supported.
    https://s3.amazonaws.com/zotero.org/images/forums/u12945907/vghnl6cu3e2qsna2q7d2.png
  • adomasven
    What is the version of Chrome that you are running? Can you update to the latest version and see if the issue still occurs?
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