Cannot open PDFs in Zotero 7, macOS Sequoia

ah1204

I have updated Zotero to the newest version, using it on macOS Sequoia.
When trying to open PDF attachments from my entries the viewer stays just blank no error message. I have tried to import the pdf via web clipper, downloaded it and dragged and dropped it into zotero and deleted and reinstalled the software - nothing works.

The PDFs open just fine in Zotero 6 and Acrobat reader, also on all browsers. So I do not think the files are broken.

https://s3.amazonaws.com/zotero.org/images/forums/u11362471/8lu4xbab00g2mkpq75ml.png

dstillman

Can you provide a Report ID?

ah1204

It's 1155720874

dstillman

[JavaScript Error: "Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at zotero://attachment/library/items/479QKCWM/. (Reason: CORS request not http)."]

Does this still happen in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”)?

Does this happen with any PDF or only specific ones?

ah1204

It still happens in Troubleshooting Mode and with any PDF

dstillman

Can you disable plugins manually and provide a Debug ID for Zotero startup through reproducing this, using the "Restart with Logging Enabled…" option?

ah1204

ID: D876240112

dstillman

That's not from Zotero startup. Can you try again?

ah1204

ID: D1002161827

martynas_b

@ah1204 Does this issue occur with EPUB and website snapshot files as well when you try to open them using the Zotero reader?

ah1204

Yes, it's the same problem with website snapshots and epub

dstillman

Can you go to your Zotero profile folder and send the prefs.js file to support@zotero.org with a link to this thread?

ah1204

I could solve the problem myself, much appreciate your help.

The issue was likely due to a corrupted installation or a conflicting software that was resolved by reformatting/new set up of my macbook (I had planned to do that anyway). Everything works now. Thanks again!