Unable to sync

ernesto_ave · February 11, 2025

I'm unable to sync my Zotero account anymore. When I try to log in with my email and password, the system displays this message: "User cancelled master password entry." I have tried using my secondary email and updating my password, but it doesn't work either.

What can I do?

dstillman · February 11, 2025

Can you provide a Report ID?

ernesto_ave · February 12, 2025

Yes!
The Report ID is: 2117535840

dstillman · February 12, 2025

6.0.4

You're running a version of Zotero from March 2022. You should install the latest version from the download page and figure out why you haven't received automatic updates in three years.