IPad Zotero Error: The attached file could not be found.

karolina.drobotowicz

Hello,

Debug ID: D420946653

I cannot open the PDFs on my Zotero app on my tablet. Here is what has happened:

1) I noticed some issues with syncing, I uninstalled the app and upon reinstalling I learned that I need to update the tablet iOS to the newer version. So I updated the iOS and installed Zotero.

2) After syncing the library, whichever position with pdf I clicked on I got the error: The attached file could not be found.

3) The files are synced in the cloud (I checked on another computer and the online library).

4) I logged out and back in.

5) I have again reinstalled the Zotero app.

The error is still here.

Can you please advise me on what I can do, so the pdfs can be opened from my tablet?

dstillman

An SSL error has occurred and a secure connection to the server cannot be made.

Something is wrong with your network connection to Amazon cloud servers. Is this an institutional network?

karolina.drobotowicz

Oh, that's interesting, thank you for sharing. Can it be a problem with an iPad itself? It happened both when using work wifi and home one, while the Zotero on computers was working well in both places.

karolina.drobotowicz

Thank you for this hint! It was interesting, because I also received the message about a problem with a SSL connection from one video streaming platform on the tablet.

I have now reseted the iPad (previously I only switched it off and on, which I didn't realize was different than reset on iPad) - and now it works well.