Upgrade StorageWord could not communicate with Zotero. Please ensure that Zotero is open and try again.
Hi everyone,
I’m having trouble with the Zotero plugin for Word. When I try to add a citation, a small gear icon shows up in the status bar, then disappears, and I get the error message: “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.”This issue has never occurred in my previous use.
Here’s what I’ve tried so far:
1. Made sure Zotero is open
2. Reinstalled the Word plugin: I’ve gone through the process of reinstalling the Zotero plugin from within Zotero, and it looks like it’s installed correctly.
3. Tried different versions: I’ve tested different versions of both Zotero and Word, including Zotero 6 and Word 2019, but the problem still happens. My Word current version is 16.93 (25011212).
4. Followed the troubleshooting steps on the site: I went through the official troubleshooting guide, checked plugin settings, macro settings, and manually copied the zotero.dotm file but no luck.
5. Restarted everything: I’ve restarted both Zotero and Word multiple times, even rebooted my computer, but the issue persists.
Any help would be much appreciated! I’m stuck here and could really use some guidance on how to fix this.
Thanks so much!
I’m having trouble with the Zotero plugin for Word. When I try to add a citation, a small gear icon shows up in the status bar, then disappears, and I get the error message: “Word could not communicate with Zotero. Please ensure that Zotero is open and try again.”This issue has never occurred in my previous use.
Here’s what I’ve tried so far:
1. Made sure Zotero is open
2. Reinstalled the Word plugin: I’ve gone through the process of reinstalling the Zotero plugin from within Zotero, and it looks like it’s installed correctly.
3. Tried different versions: I’ve tested different versions of both Zotero and Word, including Zotero 6 and Word 2019, but the problem still happens. My Word current version is 16.93 (25011212).
4. Followed the troubleshooting steps on the site: I went through the official troubleshooting guide, checked plugin settings, macro settings, and manually copied the zotero.dotm file but no luck.
5. Restarted everything: I’ve restarted both Zotero and Word multiple times, even rebooted my computer, but the issue persists.
Any help would be much appreciated! I’m stuck here and could really use some guidance on how to fix this.
Thanks so much!
However, the same issue still occurs in Word.
Thanks for your help.