Problems resolving DOIs and starting sync

Hans_Rabus

My desktop version of Zotero (7.0.11 64-bit) is not able to import new items from dois (also from dois for which data have been successfully imported in the past). It also does not allow me starting sync although I am sure I use the right credentials which I copy paste from my password safe). Any idea what I could do?

Already removed and installed anew and restarted the computer etc. I have no problem with logging into the online app.

dstillman

Can you provide a Debug ID for a DOI lookup attempt that fails?

It also does not allow me starting sync

Meaning what, exactly? Can you provide a Debug ID for a sync attempt?

Hans_Rabus

Sorry for the trouble. Not sure whether this help. Attached screenshot if from my attempt to submit an error report.

Syncing does not accept my credentials and doi lookup runs into a timeout.

https://s3.amazonaws.com/zotero.org/images/forums/u7572447/01y3hyq1uztavwceit2b.png

Hans_Rabus

I send the debug log via email

dstillman

That just means no network connections are working in your Zotero. See Connection Error.