Error when trying to sync; New Account, library, and install
Hello,
I and my group are using Zotero for our Senior Engineering Project. I have created a new Zotero account and followed the steps for setting it up. However, when trying to sync things that I have saved on my Zotero desktop app I get a red exclamation mark in the top right corner (error contents and report ID at bottom of post).
I only have a couple things in my library currently a patent from google patents (with the pdf of the patent), an engineering textbook from the Purdue Library, and a couple pages from the Zotero discussion forum. I saved everything using the firefox addon.
I have checked my sync settings and I am signed in properly on my desktop app. I am only using the firefox add on to save things (I don't have chrome on this computer). This is currently the only computer that I am using for Zotero.
The two pages from the forum that I saved from the forum synced to my cloud while everything else did not.
Any help is appreciated thank you.
Report ID: 516416003
Error contents:
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
appName => Zotero, version => 7.0.11 (x64), os => Windows 11 26100, locale => en-US, extensions =>
I and my group are using Zotero for our Senior Engineering Project. I have created a new Zotero account and followed the steps for setting it up. However, when trying to sync things that I have saved on my Zotero desktop app I get a red exclamation mark in the top right corner (error contents and report ID at bottom of post).
I only have a couple things in my library currently a patent from google patents (with the pdf of the patent), an engineering textbook from the Purdue Library, and a couple pages from the Zotero discussion forum. I saved everything using the firefox addon.
I have checked my sync settings and I am signed in properly on my desktop app. I am only using the firefox add on to save things (I don't have chrome on this computer). This is currently the only computer that I am using for Zotero.
The two pages from the forum that I saved from the forum synced to my cloud while everything else did not.
Any help is appreciated thank you.
Report ID: 516416003
Error contents:
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Error 500 for item LPD67PX7 in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 409 for item UEJG2VL7 in My Library:
ZoteroObjectUploadError: Parent item LPD67PX7 not found"]
[JavaScript Error: "Parent item LPD67PX7 not found" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Error 500 for item 4LQ9LSUG in My Library:
ZoteroObjectUploadError: An error occurred"]
[JavaScript Error: "An error occurred" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1365}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
[JavaScript Error: "Made no progress during upload -- stopping" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 1424}]
appName => Zotero, version => 7.0.11 (x64), os => Windows 11 26100, locale => en-US, extensions =>
This discussion has been closed.
https://forums.zotero.org/discussion/121462/sync-error