Sync issue: child.getDescendents is not a function

annabelle.wiegart · January 28, 2025

Report ID: 306219936

Getting the error "child.getDescendents" when trying to synchronize. Not sure how to reproduce the problem, probably by deleting a parent collection before child collection is synchronized?

dstillman · January 28, 2025

Can you reproduce this after restarting Zotero?

Can you reproduce this after restarting Zotero in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?

If so, provide a Debug ID for Zotero startup through reproducing this, using the "Restart with Logging Enabled…" option.

annabelle.wiegart.zb · January 28, 2025

When I restart Zotero, the error disappears.

dstillman · January 28, 2025

OK, if you see it again, we'd want a Debug ID.

annabelle.wiegart · January 29, 2025

I was able to reproduce the issue after restarting Zotero in Troubleshooting Mode.

Debug ID: D1564636275

annabelle.wiegart · January 29, 2025

Do you have any suggestion how to make my sync work again? Disconnect my user account, delete local data and start syncing from scratch?

annabelle.wiegart.zb · January 29, 2025

Update: sync has worked again after a while.