Zotero Crashes

ESahyoun · 2025-01-20T11:56:28+00:00

Hey,
Zotero crashed multiple times when I tried to 'add/edit citation...' in a google docs. This would have been the first citation in the document, I had not yet set the style or anything.
Thank you in advance.

dstillman · 2025-01-20T11:56:56+00:00

Crashed as in froze or closed completely? If the latter, can you provide a crash report from your OS?

Make sure you're running the latest version, 7.0.11.

ESahyoun · 2025-01-20T12:23:29+00:00

It closed completley. I can't get a crash report, it says the backtrace does not contain enough information. But the reason it lists is 'zotero-bin killed by SIGSEGV'

dstillman · 2025-01-20T12:24:43+00:00

This is Linux? How did you install Zotero?

dstillman · 2025-01-20T12:27:14+00:00

We can only provide support for the official tarball from this site and zotero-deb. You're likely using a third-party package, so you'd have to ask the package maintainers. This is a known issue with the Flatpak version:

https://github.com/flathub/org.zotero.Zotero/issues/165

https://www.zotero.org/support/installation#linux

ESahyoun · 2025-01-20T12:27:35+00:00

Its Linux, I got it from software.

dstillman · 2025-01-20T12:28:11+00:00

Right, see above.

ESahyoun · 2025-01-20T12:29:04+00:00

Thank you