Word plugin stuck in loading

jonthurston1
I use the Plugin for Word 365. It has been working since I installed it but yesterday it started giving me an issue. I have the toolbar icon, but when I try to add/edit a citation, and type a reference, it is stuck with the wheel spinning (see picture) and won't find my references. I have tried in a previously working document and new document. I also tried restarting my computer and deleting/reinstalling the plugin and going through the steps in the "Zotero Word Processor Plugin Troubleshooting" page.

Any advice?


  • dstillman
    Can you restart Zotero and provide a Debug ID for reproducing this?
  • jonthurston1
    Here's the Debug ID: D1261428189
  • dstillman
    edited January 21, 2025
    [JavaScript Error: "uncaught exception: Object"]

    [JavaScript Error: "Item 7988 not yet loaded"]
    Check your database integrity from the Advanced → Files and Folders pane of the Zotero settings.
  • jonthurston1
    I checked the database integrity. It said there were no errors. I still encounter the same problem. I noticed that if I switch to classic view I am able to add references, just not with the single line bar.
  • dstillman
    If you restart Zotero and click in all your group libraries first, does it still happen?
  • jonthurston1
    Clicking in all my group libraries first made it work!
  • dstillman
    edited January 23, 2025
    But you can reproduce this after restarting Zotero, with My Library selected? That's in the library root, or somewhere else?
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