Word plugin stuck in loading

jonthurston1

I use the Plugin for Word 365. It has been working since I installed it but yesterday it started giving me an issue. I have the toolbar icon, but when I try to add/edit a citation, and type a reference, it is stuck with the wheel spinning (see picture) and won't find my references. I have tried in a previously working document and new document. I also tried restarting my computer and deleting/reinstalling the plugin and going through the steps in the "Zotero Word Processor Plugin Troubleshooting" page.

Any advice?

https://s3.amazonaws.com/zotero.org/images/forums/u6252507/8cib4rqh6p6kefbhe4y1.png

dstillman

Can you restart Zotero and provide a Debug ID for reproducing this?

jonthurston1

Here's the Debug ID: D1261428189

dstillman

[JavaScript Error: "uncaught exception: Object"]

[JavaScript Error: "Item 7988 not yet loaded"]

Check your database integrity from the Advanced → Files and Folders pane of the Zotero settings.

jonthurston1

I checked the database integrity. It said there were no errors. I still encounter the same problem. I noticed that if I switch to classic view I am able to add references, just not with the single line bar.

dstillman

If you restart Zotero and click in all your group libraries first, does it still happen?

jonthurston1

Clicking in all my group libraries first made it work!

dstillman

But you can reproduce this after restarting Zotero, with My Library selected? That's in the library root, or somewhere else?