Zotero not synching

EconUser · 2025-01-17T09:50:56+00:00

I upgraded my online storage to 6GB. I tried all of the online instructions. I even tried purging storage. Now my online storage shows 0 MB.

EconUser · 2025-01-17T10:10:51+00:00

Now my online storage is stuck at 10.3MB. None of the entries in my online library seem to have attached pdf.

dstillman · 2025-01-17T11:29:00+00:00

See Files Not Syncing.

(And Purge Storage isn't a troubleshooting step, so that's not something you should have used.)

EconUser · 2025-01-17T12:29:07+00:00

I followed all of the steps. Still not synching to even my online library. My online library shows the most recent citations that I added, but the pdfs are missing. Only one file shows a pdf symbol. However, put the pdf does not open when I click on it.

dstillman · 2025-01-17T12:30:13+00:00

You didn't follow the steps or you'd be providing more information.

EconUser · 2025-01-17T12:33:21+00:00

I don't know what you mean. None of the conditional Ifs in the file apply to my case. I have told you everything I observed.

EconUser · 2025-01-17T12:35:12+00:00

I've already followed this instruction. "If Device A is a computer, go to the Sync → Reset pane of the Zotero settings on Computer A and select Reset File Sync History for the library in question."

dstillman · 2025-01-17T12:36:30+00:00

Right, so then keep reading that paragraph.

EconUser · 2025-01-17T12:39:19+00:00

Here's my debug output ID: D2043236706

dstillman · 2025-01-17T12:40:23+00:00

That doesn't show a sync attempt.

EconUser · 2025-01-17T12:41:36+00:00

I don't see a synch button. I set it to synch automatically.

dstillman · 2025-01-17T12:42:28+00:00

The Sync button is in the top-right corner of the main Zotero window.

EconUser · 2025-01-17T12:49:32+00:00

I pressed it, but nothing happened to my files in the online library. In particular, my current usage is still 10.3mb. Also, I read and saw on Youtube that I should go to edit, preferences, and setup the synching. They do not mention the synch button. https://www.youtube.com/watch?v=3lFqEvNMXuM Here's my new debug ID. D1912160310

dstillman · 2025-01-17T12:50:34+00:00

We really can't help you if you don't provide a Debug ID for a sync attempt.

EconUser · 2025-01-17T12:51:45+00:00

Here is a new one in case the previous one didn't work. D1599721194

dstillman · 2025-01-17T12:52:10+00:00

OK, the Debug ID in your edit is fine, and shows the problem:

(3)(+0000001): Skipped libraries:

(3)(+0000000): [
"0": 1
]

You disabled syncing for My Library. This doesn't have anything to do with files — none of your library data is syncing. See Step 4 on Changes Not Syncing.

dstillman · 2025-01-17T12:54:06+00:00

(I'd also be curious how you ended up disabling that. People do this by mistake, but it's never clear why.)

EconUser · 2025-01-17T12:57:41+00:00

I don't recall ever enabling or disabling it. Since installing Zotero, I have never been able to get it to synch. So, I think it's disabled by default. It's only now that I really need to synch my library that I've put in the time to figure out how to synch.

dstillman · 2025-01-17T12:58:54+00:00

I promise you it's not disabled by default. Setting up syncing simply involves putting in your username and password and clicking Set Up Syncing. That's literally it.

dstillman · 2025-01-17T12:59:52+00:00

I'd guess that you explored the settings and accidentally double-clicked on the My Library row in that popup.

EconUser · 2025-01-17T13:16:07+00:00

I had no idea what it was until now. I probably just wanted to get out of that menu and pressed it by accident.