Storage payment not processing

jczifra
[Split from Storage doesn't update even though payment was made]

Hi, I initited the payment twice with all bank details, 20 min ago. Nothing happened (I got a notice that it's under way). Then I refreshed the site and I no longer have any information whether payment has been done or not. Can you please let me know how to check the process? thank indeed
  • fcheslack
    If the notice that it is being processed goes away and your subscription has not updated, then the transaction did not go through.

    This is most frequently the case when the payment method requires you to confirm the charge through a payment app or your bank's website and the process is not completed within a few minutes. When that's the case we cancel the transaction and a new one can be retried using that payment or a different method.

    I only see 1 attempt for your account, but if you continue to have trouble you can email storage@zotero.org with the details.
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