Word can not communicate with Zotero

cdaffree

'Please ensure zotero is running and try again. If problem persist see work processor troubleshooting'
I've completed the troubleshooting tips and it has not fixed the issue. HELP

dstillman

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again

If you're still having trouble, say exactly what you tried, step by step, and what happened at each step.