Upgrade StorageStrange sync issue
I am experiencing a strange sync issue today. The other day I created a few collections of papers (with attachments) on one computer. They have all been synced correctly to the online library. Today I opened up Zotero on a different computer and tried to sync them. I kept getting the following error for each attachment.
"The file 'C:\Users\user1\Zotero\storage\QPMUNFIM\Author - 1995 - PaperTitle.pdf' cannot be created.
Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.
Restarting your computer or disabling security software may also help."
When I saw this message the first time, I verified that I have write privilege for the folders and did restart my computer. Then I noticed that the attachments did eventually get downloaded. But, after some of the attachments were eventually downloaded, I continued to get this error for other attachments, even though they were also correctly downloaded later.
This is the first time I saw this error. What might be the problem here? For background I am experiencing this error on a company Windows laptop which surely has a ton of security software running at all time. However I've used Zotero under such conditions for years without running into this error.
ps. I am running v7.0.8 (64-bit) on Windows 11. I know there is an update but have yet to install it due to not having admin privilege.
"The file 'C:\Users\user1\Zotero\storage\QPMUNFIM\Author - 1995 - PaperTitle.pdf' cannot be created.
Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.
Restarting your computer or disabling security software may also help."
When I saw this message the first time, I verified that I have write privilege for the folders and did restart my computer. Then I noticed that the attachments did eventually get downloaded. But, after some of the attachments were eventually downloaded, I continued to get this error for other attachments, even though they were also correctly downloaded later.
This is the first time I saw this error. What might be the problem here? For background I am experiencing this error on a company Windows laptop which surely has a ton of security software running at all time. However I've used Zotero under such conditions for years without running into this error.
ps. I am running v7.0.8 (64-bit) on Windows 11. I know there is an update but have yet to install it due to not having admin privilege.
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dstillmanYes, this is usually due to security software interfering with Zotero's ability to write to the disk. I'm afraid that's about all we can tell you.