zotero has timed out after 15000ms, no pdf

Linda-zenobia
i have tried update and close all the progress then reopen zotero and the website, unluckily, nothing changed.
ID：1939587291
thanks for helping me.
  • Linda-zenobia
    URI: for example:
    https://www.sciencedirect.com/science/article/pii/S2352152X22006363
  • dstillman
    What's the exact problem you're experiencing? (We always want your description of a problem, not something copied from an error report. That's what the Report ID is for.)
  • Linda-zenobia
    If you can't understand "no pdf", let me tell you the exact problem. I chose a website, i wanted to save the paper's pdf to zotero, then zotero showed:"An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information." Is that so hard to understand?
  • dstillman
    Please read through Etiquette before posting here again.

    "no pdf" can mean all sorts of different things in the context of Zotero. We can't see your screen, so if you want our help, you need to explain exactly what you're doing and what exactly is happening. Steps to Reproduce explains the kind of precise description we need.

    If you're on the above article URL rather than the PDF URL and you're getting "An error occurred while saving this item", that would mean that this in fact has nothing to do with a PDF — it means Zotero isn't able to save an item to your library at all. Is that correct?

    Are you able to save anything from your browser to Zotero? E.g., this forum page?

    If you go to your browser's Extensions pane and view details for Zotero Connector, under Site Access, does it say "On All Sites"?
Sign In or Register to comment.