Annual payment

hmdan
edited 6 days ago
Hello
I cannot get zotero to run. I was thinking that it may be because I have reached the 300 limit. I am very diligent in adding tons of information to my records, which I now can see was a mistake.
As I have no fixed job and only work now and again, I am not interested in being caught in a system where I have to pay year after year. If I pay now, and get zotero running, can I then stop my subscription? what happens if I stop after having paid once?
  • adamsmith
    Payment is only necessary for syncing files between devices. If Zotero doesn't run now, it won't run after payment either. You want to report the issue you are seeing in some detail to get help.

  • hmdan
    OK. Thank you.
    I have started deleting attached PDFs as I assume that will help me get back beyond the 300-limit.
  • samvimes
    I would wait with deleting files until you have received advice here; it seems quite unlikely that the file limit is the source of your problem. It's better to do as adamsmith wrote and describe your problem and follow the advice from the forum.
  • hmdan
    edited 6 days ago
    Hello
    I keep on getting the same message: "Word could not communicate with zotero. Please ensure zotero is running and try again. If this problem persists, see https://www.zotero.ord/support/word_processor_plugin_troubleshooting".
    So far I have:
    Deleted a number of attached PDFs (in case it had to do with having reached the 300-limit)
    2) I have downloaded and run "zotero-7.0.11_x64_setup.exe":
    3) I have restarted my pc, but I still get the same message.
    4) I have copied my zotero folder to en external desk - just in case.
    5) I read about deleting a zotero file called zotero-sqlite, but haven't tried it yet. I have located the file.
    I have windows 10.
    6) I can get into my library and make changes.
    As I have been working on this problem the last 4 hours, I am getting desperate and running out of ideas.
  • hmdan
    Hello
    I think I have manged to get it to work.
    I looked here,
    https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again.

    I think it is working now.
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