Zotero cannot save pdf in Chrome, Error Report ID: 1618086462

weleen_ · 2024-12-11T06:14:00+00:00

Errors are like as follows:

[errors removed — D.S.]

dstillman · 2024-12-11T06:14:16+00:00

We always need an example URL for problems with saving. (And we only ever want Report IDs here, not the error report itself.)

weleen_ · 2024-12-11T06:16:52+00:00

https://arxiv.org/pdf/2406.04692

weleen_ · 2024-12-11T06:18:15+00:00

I have tried the steps before step 14 in https://www.zotero.org/support/troubleshooting_translator_issues.

dstillman · 2024-12-11T06:18:47+00:00

That works for me. What exactly happens when you try to save?

weleen_ · 2024-12-11T06:21:02+00:00

The chrome extension is always a gray webpage icon. After I click the icon, I got the errors.

dstillman · 2024-12-11T06:23:04+00:00

Can you provide a Debug ID from the Zotero Connector for reloading that URL?

(Note that it's almost always better to save from the article page — https://arxiv.org/abs/2406.04692 in this case — but in this case the PDF URL should work.)

weleen_ · 2024-12-11T06:26:21+00:00

D1806691462

dstillman · 2024-12-11T06:27:21+00:00

That doesn't show you reloading the page.

weleen_ · 2024-12-11T06:27:55+00:00

whoa, it works now.

weleen_ · 2024-12-11T06:28:38+00:00

but only for this URL

dstillman · 2024-12-11T06:28:47+00:00

You should always try just reloading if it's not detecting something.

weleen_ · 2024-12-11T06:29:32+00:00

D1651374103

weleen_ · 2024-12-11T06:29:57+00:00

I have reloaded the page again. How about the new Debug ID.

dstillman · 2024-12-11T06:46:01+00:00

That still doesn't show you reloading the page. Just open a new tab and load the URL from scratch.

weleen_ · 2024-12-11T06:51:46+00:00

Thanks, I opened a new tab for opening https://arxiv.org/pdf/2406.04692 and get the Debug ID D1131081901

dstillman · 2024-12-11T06:53:15+00:00

Disable your other browser extensions and/or try on the article URL I give above.

weleen_ · 2024-12-11T06:59:48+00:00

I have disabled all extensions except for Zotero Connector, and used the URL https://arxiv.org/abs/2406.04692 for Debug ID D1302782856.

adomasven · 2024-12-11T07:48:59+00:00

Could you make sure you are running the latest version of Chrome and restart your computer? It seems like maybe there is something going wrong in Chrome itself.

weleen_ · 2024-12-11T14:56:40+00:00

I have updated Chrome to the latest version and restarted my Macbook. However, the issue still persists.

adomasven · 2024-12-11T15:40:20+00:00

Could you create a new chrome profile, install the Zotero Connector there and see if you still see the issue? Do you run any security software on your machine that you could temporarily disable?

weleen_ · 2024-12-11T15:43:08+00:00

The issue had been solved after removing and reinstalling Chrome.

weleen_ · 2024-12-11T15:44:08+00:00

Thanks!