New install of app will not open

soilpath
Downloaded Zoltero for the first time on a machine running Win11. I ran the installer and when it finished the app did not open automatically. Nothing happened, no sign of Zoltero in Task Manager. I tried opening it myself and got the same result. I restarted my computer, nothing. Uninstalled, reinstalled, restarted, and nothing.

Any ideas?
  • dstillman
    Is this on an institutional computer? Are you running any third-party security software?
  • soilpath
    Yes, this is on an institutional machine. I haven't had this issue on other software before, but I suppose that could be the issue. Thank you
  • dstillman
    You didn’t answer about third-party security software.
  • soilpath
    edited 12 days ago
    The machine has McAffee on it, but I'm not sure that it does anything but scan for viruses. I contacted my IT department and they do not have any policies regarding Zoltero and do not think there should be an permissions issue. I also know that other users run Zoltero on our intstitution's computers without a problem.

    My IT department suggested trying to install Zoltero 6. I can open that without an issue.
  • dstillman
    You or your IT department can try to determine whether McAfee is causing this and report it to them if necessary.

    There's currently a similar issue with Zotero 7 and Cisco Secure Endpoint that's being resolved by Cisco. Unfortunately this isn't something we can do anything about.
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